Upload\download issues with Gatelets and WSS enabled.

Products

• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Securlet SAAS
• CASB Security Standard
• CASB Security Premium

Issue/Introduction

You notice upload or download of large files are slow with the CASB Dropbox Gatelet enabled.

Downloading a large number of files from MSFT OneDrive as a zip file failed. 

This issue could potentially occur with any SaaS that has a Gatelet enabled.

Trying to download ZIP files (around 20 MB) nothing happens - no error - no Office 365 download

Resolution

You can request to test a pre-released feature "ICAP Trickling" by contacting CASB Support. 

Preliminary testing appears to reduce the duration of the upload or download from Dropbox.

Slow or failed download issues with MSFT OneDrive or SharePoint was resolved.