Upload\download issues with Gatelets and WSS enabled.

Products

• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Securlet SAAS

Issue/Introduction

Upload or download of large files is slow with the CASB Dropbox Gatelet enabled.

Downloading a large number of files from MSFT OneDrive as a zip file failed.

Issue could potentially occur with any SaaS that has a Gatelet enabled.

Trying to download ZIP files (around 20 MB) nothing happens - no error - no download Office 365

Resolution

Customer's can request to test a pre-released feature "ICAP Trickling" by contacting CASB Support. 

Preliminary testing appears to reduce the duration of the upload or download from Dropbox.

Slow or failed download issues with MSFT OneDrive or SharePoint was resolved.