Virtual Appliance Remote Tools installer error
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Virtual Appliance Remote Tools installer error


Article ID: 256322


Updated On:


CA Identity Manager


I have error to install 'virtual appliance tools on remote Windows server 2019.



Release : 14.4


The error in the screenshot and the specific errors in the logs indicate that the system cannot communicate with the VAPP node:

Testing Connection to host:
Downloading file: http://XX.XX.XX.XXX/ExternalTools/
To: C:\Users\<User>\AppData\Local\Temp\532423.tmp

url: http://XX.XX.XX.XXX/ExternalTools/
target: C:\Users\<User>\AppData\Local\Temp\532423.tmp/
Downloading file: http://XX.XX.XX.XXX/ExternalTools/
Target file: C:\Users\<User>\AppData\Local\Temp\532423.tmp/
Plugin Failed:
Connection timed out: connect

you can test this on the windows machine, for example, if I change the IP address to an internal lab 14.4 VAPP and access the bulkloadclient properties file it returns that file in the browser.
If you cannot access http://XX.XX.XX.XXX/ExternalTools/ in a browser from the remote windows youll need to work with your networking team to open up communication.