Virtual Appliance Remote Tools installer error

Products

• CA Identity Manager

Issue/Introduction

I have error to install 'virtual appliance tools on remote Windows server 2019.

 

Environment

Release : 14.4

Resolution

The error in the screenshot and the specific errors in the logs indicate that the system cannot communicate with the VAPP node:

Testing Connection to host:
Downloading file: http://XX.XX.XX.XXX/ExternalTools/CA-IM_BulkLoadClient.properties
To: C:\Users\<User>\AppData\Local\Temp\532423.tmp

url: http://XX.XX.XX.XXX/ExternalTools/CA-IM_BulkLoadClient.properties
target: C:\Users\<User>\AppData\Local\Temp\532423.tmp/CA-IM_BulkLoadClient.properties
Downloading file: http://XX.XX.XX.XXX/ExternalTools/CA-IM_BulkLoadClient.properties
Target file: C:\Users\<User>\AppData\Local\Temp\532423.tmp/CA-IM_BulkLoadClient.properties
Plugin Failed:
Connection timed out: connect

you can test this on the windows machine, for example, if I change the IP address to an internal lab 14.4 VAPP and access the bulkloadclient properties file it returns that file in the browser.
 
If you cannot access http://XX.XX.XX.XXX/ExternalTools/CA-IM_BulkLoadClient.properties in a browser from the remote windows youll need to work with your networking team to open up communication.