Field is blank when importing a CSV

Products

• Rally SaaS
• Rally On-Premise

Issue/Introduction

When importing a CSV file, the CSV file has a value in a field, however Rally shows it as empty or blank when looking at the imported work items.

Cause

This can be caused if there is a duplicate field name in the CSV file that has an empty value.

For example, the following CSV has two Notes fields specified however the second one has a blank value.  

"Name","Description","Notes","Owner","Notes",State
"Test Name","Test Description","This is a Note","[email protected]",,"Open"

 

Resolution

Remove the extraneous field name from the CSV file