Alert Sync between Spectrum and SOI stopped at 624pm Yesterday

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

On our production SOI, we have not seen updated alerts from Spectrum to SOI since 1824 last night.  There are new alerts flowing into Spectrum; but they are not being updated in SOI. 

Environment

Release : 4.2

Resolution

The CA SOI Event Management and CA SOI Integration Services on the connector server were not running.

 

We check the \soi\jsw\logs\SAM-IntegrationServices_wrapper.log and it log a message that the service was stopped due to machine shutdown at 6:24 PM on 12/14.

 

We were able to confirmed this by running the systeminfo command in the command prompt which show the server system boot time was on 12/14, 6:24 PM.

 

The services startup were set to manual and customer didn't know that the VM session got rebooted last night.