Login failed. Logging into an untrusted domain fails using integrated authentication

Products

• Endpoint Protection

Issue/Introduction

SEPM upgrade results in failure with logs seen in SQL server logs and SEPM Upgrade.log

Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.

Environment

• SEPM and SQL server connected to the same AD domain.
• Windows Authentication is used during SEPM installation/ upgrade
• This has been seen when upgrading from 14.3 RU4 to RU5 and RU6 to RU7

Cause

User used to log in to the SEPM host system and performing installation is different than the user used in installation/upgrade wizard of SEPM.

Resolution

Make sure you are logged in to the SEPM host system with AD user that is used in SEPM installation wizard.

Additional Information

This user should also be present on SQL database server and should have access to db.