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Inst_pkg failed. SID is expired

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Article ID: 256260

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction


After upgrading to 20.4 CU5. Unable to deploy the probes with error in IM, Inst_pkg failed. SID is expired

   
 

From Distsrv logs:

Dec 14 12:22:35:095 [16828] 0 distsrv: unzip - no files found for E:\Program Files (x86)\Nimsoft/archive/robot_update.zip
Dec 14 12:22:35:117 [16828] 0 distsrv: unzip successful for: E:\Program Files (x86)\Nimsoft/archive/robot_update.zip
Dec 14 12:22:35:221 [16828] 0 distsrv: Failed to read a valid probe_crypto_mode from controller. Assuming pre-FIPS and using TWO_FISH
Dec 14 12:22:35:222 [16828] 0 distsrv: _ProbeLogin request login failed 00.00.000/48000 (login failed) (primary hub ip: 00.00.000)
Dec 14 12:22:35:222 [16828] 1 distsrv: inst_pkg failed: SID has expired
Dec 14 12:22:38:443 [18412] 1 distsrv: Installation of robot_update on /AWL/Wilmar/CENTRAL finished
Dec 14 12:22:38:443 [18412] 1 distsrv: Recording finishing status of installation of robot_update on /AWL/Wilmar/CENTRAL
Dec 14 12:22:44:452 [13008] 1 distsrv: Cleaning information for installation of robot_update on /AWL/Wilmar/CENTRAL

Environment

Release : 20.4

Robot: 9.3x

Resolution

Follow below steps, to see if distsrv got corrupted after upgrade.

1. Stop distsrv probe

2. try deleting the jobs folder and jobs_history.db from distsrv probe,  E:\Program Files (x86)\Nimsoft\probes\service\distsrv(If you want take backup for safe side)

3. Redeploy it

4. Restart the probe

now try to deploy any a probe

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