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Configure Service Catalog to send an Email When Submitting a Form

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Article ID: 256128

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Updated On:

Products

CA Service Catalog

Issue/Introduction

 

This KB will detail how to configure Service Catalog to send an email notification when a ticket is created.

 

Environment

Release : 17.3.x

Resolution

1. Login to Service Catalog with an administrator account

2. Navigate to Administration > Events-Rules-Actions

3/ Click the "Request/Subscription Item Change" event

4. Click on the selected rule (ensure is enabled)

5. From the Rule Details screen, you will click the Add button 

6. Under Type, you can Select Email or Request Mail and configure as necessary

 

Be sure to click OK and save all your work

Additional Information

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