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NAS and alarm enrichment queue is red. Not starting after multiple attempt

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Article ID: 256118

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

NAS and alarm enrichment queues are red. Not starting after multiple attempts. 

Environment

Release : 20.3

Resolution

- Nas and alarm_enrichment are red and not starting after copy/pasting AO profiles and configurations from a different primary hub.
- We deleted the alarm_enrihment probe then re-deployed nas probe to the primary hub robot and both probes started correctly.
- Then went to the hub probe in the primary hub and verified both queues are green and processing data.