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Clarity Classic UX Help does not work after 16.1 upgrade

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Article ID: 256114

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

The help functionality in Classic UX does not work after the 16.1 upgrade. Modern UX Help works fine.

 

Steps to Reproduce: 
1- Login to Classic
2- Click on Help and page does not load

Expected Results: Help menu loads when clicking link in Classic

Actual Results: Help menu does not load when clicking link in Classic

Workaround: 
Use Modern help or go directly to techdocs link

Environment

Release : 16.1.0

Resolution

This is being pursued at Broadcom under DE67714

Update 12-14-2022:  This is now resolved in all enviroments