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Specific OW task missing in user's MUX timesheet

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Article ID: 256080

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

A task is not showing up in the Moder UX Timesheet for a user, but when looking at the prtimeentry table the task is present
We have a scenario where a Clarity user is trying to add Other Work task to her timesheet, but is unable to find it on the Clarity UI either by clicking the +Work button or on the timesheet. While checking the Prtimeentry table could see this particular task added to her timesheet, but the UI does not show the task as added to it

Resolution

Go to the Classic UI timesheet and find the specific timesheet affected.

The task is present and visible on the Classic UI

Remove the task form the timesheet

Now when looking at the Modern UX, the task is visible and can be added to the timesheet