Unable to deploy CDM probe on server

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Tried deploying CDM probe on to the server but CDM probe is not reflecting in the server after completion of the deploying process.

 

 

 

Environment

robot: 9.33 and previous versions

 

Cause

The older robot is not able to confirm the OS version.  This is needed to be able to install the needed component for the cdm probe.

Resolution

Can see below error in robot controller logs 

Sep 23 13:46:39:167 [140492810133568] 0 Controller: Could not figure out what Linux version you are running!
Sep 23 13:46:39:167 [140492810133568] 0 Controller: Please report the following system information to ####t@####.com
Sep 23 13:46:39:167 [140492810133568] 0 Controller: System information:
Sep 23 13:46:39:167 [140492810133568] 0 Controller:   sysname:  Linux
Sep 23 13:46:39:167 [140492810133568] 0 Controller:   node   :  xxxxxxxx
Sep 23 13:46:39:167 [140492810133568] 0 Controller:   release:  5.15.0-53-generic
Sep 23 13:46:39:167 [140492810133568] 0 Controller:   version:  #59-Ubuntu SMP Mon oct 17 18:53:30 UTC 2022
Sep 23 13:46:39:167 [140492810133568] 0 Controller:   machine:  x86_64
Sep 23 13:46:39:167 [140492810133568] 0 Controller: Could not figure out what Linux version you are running!

 

 With UIM 20.4 CU4, for Robots, UIM has switched to GLibC based certification which means going forward any newer version of linux distro released would be implicitly certified in case  Distro supports particular gLibC
 
 Please see links below

Platform Enhancements

Glibc Versions

Linux

Please upgrade to 9.36 or higher version of the robot .In some instances you might need to reinstall the robot with the the compatible new version of the robot which in turn will ensure the probes are correctly installed and registered on the robot.