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Mobile App 3.1.1 Login Issue With iOS 16.1.X Devices

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Article ID: 256030

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Devices running iOS 16.1.X are not going directly to the mobile app tiles.

STEPS TO REPRODUCE:

  1. Download latest Mobile Time App 3.1.
  2. Login to Mobile Time App on device running iOS = 16.0.3
    1. Select Login with SSO URL
    2. Enter URL with appended /niku
      Ex: https://cppmxxxx-dev.ondemand.ca.com/niku
    3. Enter SSO-password.
  3. Review screens presented.

Expected: Only the app tiles should be shown.

Actual: The full Modern UX UX is given. After clicking Done in the app, it then proceeds to go to the app tiles.

Workaround: Click Done to resume to mobile tiles.

Environment

Release : 16.0.3

Cause

DE67700

Resolution

This is reported as DE67700 is is resolved
in the 'Clarity by Broadcom' mobile app release version 3.1.2