PPM customization discovery analysis job issue

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

PPM Customization Discovery Analysis job fails with the following error message.

ERROR 2023-11-11 12:00:00,738 [Dispatch PPM Customization Discovery Analysis : bg@someServer (tenant=clarity)] niku.njs (clarity:someUser:12345678__B74535B08AF1-1A55FCB88428:PPM Customization Discovery Analysis) Error executing job: 156606 java.lang.InternalError: java.lang.reflect.InvocationTargetException at java.desktop/sun.font.FontManagerFactory$1.run(FontManagerFactory.java:86) at java.base/java.security.AccessController.doPrivileged(Native Method) at java.desktop/sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74) at

Cause

Missing fonts in the server.

Resolution

Missing fonts in the server have to be installed. One of the font packages that needs to be installed is the msttcore-fonts-2.0-3.noarch.rpm.