The jobstream exceeded its SLA but it is still showing Completed On-Time in the monitoring tab

Products

• Automation Analytics & Intelligence

Issue/Introduction

The jobstream exceeded its user-defined SLA and the SLA Alert was also sent but it is still showing Completed On-Time in the monitoring tab.

Environment

Release : 6.4.2-5

Cause

By design

Resolution

There is an AAI server side parameter called client.useStrictSlaLateDefinition which controls the precision of the LATE determination. The default allows 5% tolerance, meaning that jobstreams that complete within 5% of the total running time past SLA would show as having completed on time.

 

This parameter has a default value of false but can be set to true.