What to do when IBM or another OEM requests Broadcom analysis
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What to do when IBM or another OEM requests Broadcom analysis


Article ID: 255942


Updated On:


OPS/MVS Event Management & Automation


A case was opened with IBM and dumps were sent. The IBM CASE number is TS########. IBM reviewed the dumps and suggested sending to OPSMVS support.


Release : 14.0


An abend or other error occurred which IBM, or another software vendor, could not diagnose without Broadcom Assistance.


Open a support case either online, or by calling the support line. 

Provide the following documentation:   

 - The contents of the ETR or case with the other vendor.  

 - Screenshots of what you see there, if applicable.

 - The tersed copy of the archived OPSLOG from when the problem occurred.  

 - All dumps created, or the first one that occurred, at a minimum.

 - Any other documentation supplied to the other software vendor.   


Broadcom will be happy to participate in a joint call with the other vendor to discuss our findings; however, Broadcom cannot make an initial reach out to another vendor on behalf of a customer.   Such interactions must be initiated by the customer.   We appreciate your understanding in this matter.