What to do when IBM or another OEM requests Broadcom analysis
Article ID: 255942
Updated On:
Products
Issue/Introduction
A case was opened with IBM and dumps were sent. The IBM CASE number is TS########. IBM reviewed the dumps and suggested sending to OPSMVS support.
Environment
Release : 14.0
Cause
An abend or other error occurred which IBM, or another software vendor, could not diagnose without Broadcom Assistance.
Resolution
Open a support case either online, or by calling the support line.
Provide the following documentation:
- The contents of the ETR or case with the other vendor.
- Screenshots of what you see there, if applicable.
- The tersed copy of the archived OPSLOG from when the problem occurred.
- All dumps created, or the first one that occurred, at a minimum.
- Any other documentation supplied to the other software vendor.
Broadcom will be happy to participate in a joint call with the other vendor to discuss our findings; however, Broadcom cannot make an initial reach out to another vendor on behalf of a customer. Such interactions must be initiated by the customer. We appreciate your understanding in this matter.
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