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UIM - After modifying Nimsoft Watcher service to log on as user, the spooler and WASP probes do not start

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Article ID: 255834

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After applying the steps listed in the OC logon fails with all users ; Error - Invalid Credentials article, the WASP and spooler probes do not start (probes are reporting red status)

Generally, the issue may happen when you modify "log on as" property of a Nimsoft Watcher Service (you specify a user that the service should use to log on).

Environment

Release : 20.x

Cause

The issue is caused by missing user rights to a Nimsoft installation Folder.

Resolution

Make sure, that the user used for "log on as" configuration, has full control of the Nimsoft directory folder. 

Once the user obtains full control permission to a Nimsoft folder, restart the robot and now both probes should start correctly. 

 

NOTE: after modifying the user's membership, you need to log out and log back in, to reset the Kerberos ticket and let the new membership settings kick in.

Additional Information

OC logon fails with all users ; Error - Invalid Credentials