EEM is down. igateway service will not start - Error 1075: The dependency service does not exist or has been marked for deletion

Products

• CA Workload Automation AE

Issue/Introduction

After server reboot, Windows service for igateway does not start. 

Error 1075: The dependency service does not exist or has been marked for deletion.

Environment

Release : 12.0

Resolution

deleted and recreated igateway's registry entry here:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iGateway

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Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iGateway]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
  6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,41,00,5c,00,53,00,68,\
  00,61,00,72,00,65,00,64,00,43,00,6f,00,6d,00,70,00,6f,00,6e,00,65,00,6e,00,\
  74,00,73,00,5c,00,69,00,54,00,65,00,63,00,68,00,6e,00,6f,00,6c,00,6f,00,67,\
  00,79,00,5c,00,69,00,67,00,61,00,74,00,65,00,77,00,61,00,79,00,2e,00,65,00,\
  78,00,65,00,22,00,00,00
"DisplayName"="CA iTechnology iGateway 4.7"
"ObjectName"="LocalSystem"
"Description"="Allows iSponsors to publish and run methods."

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