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emailgtw not sending emails - Primary Server : Login denied

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Article ID: 255751

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

after upgrading or deploying emailgtw 2.90 we cannot send emails.

Test connection succeeds in emailgtw probe but the emails are not sent.  The log shows:

Dec  6 17:07:34:625 emailgtw: Entered send_id()
Dec  6 17:07:34:625 emailgtw: Debug logs before header creation
Dec  6 17:07:34:625 emailgtw: Debug logs between header creation
Dec  6 17:07:34:625 emailgtw: Debug logs after header creation
Dec  6 17:07:34:625 emailgtw: Debug logs before token
Dec  6 17:07:34:625 emailgtw: Debug logs after token
Dec  6 17:07:34:625 emailgtw: Debug logs after recepients
Dec  6 17:07:34:625 emailgtw: Debug logs after CURLOPT_MAIL_RCPT
Dec  6 17:07:34:625 emailgtw: Debug logs after mime init
Dec  6 17:07:34:625 emailgtw: Debug logs after alt mime init
Dec  6 17:07:34:625 emailgtw: Debug logs after part
Dec  6 17:07:34:625 emailgtw: Debug logs before usehtml
Dec  6 17:07:34:625 emailgtw: Debug logs after usehtml
Dec  6 17:07:34:625 emailgtw: Debug logs before sending mail
Dec  6 17:07:39:643 emailgtw: Debug logs after sending mail
Dec  6 17:07:39:643 emailgtw: (send_it) failed with Primary server : Login denied

 

In our emailgtw configuration we do not require a login to send emails, so we have left the credentials blank in the emailgtw GUI.  The test connection works fine with no credentials but not the actual sending.

Environment

Release : 20.4

Cause

Defect

Resolution

For now, downgrade the emailgtw to 2.84:

http://support.nimsoft.com/Files/Archive/00030/emailgtw-2.84.zip

 

This version requires the VS2008 packages so please make sure those are in your Archive or the downgrade will fail.