emailgtw not sending emails - Debug logs entries

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

After upgrading or deploying emailgtw 2.90 we cannot send emails.

Test connection succeeds in emailgtw probe but the emails are not sent.  The log shows:

emailgtw: Entered send_id()
emailgtw: Debug logs before header creation
emailgtw: Debug logs between header creation
emailgtw: Debug logs after header creation
emailgtw: Debug logs before token
emailgtw: Debug logs after token
emailgtw: Debug logs after recepients
emailgtw: Debug logs after CURLOPT_MAIL_RCPT
emailgtw: Debug logs after mime init
emailgtw: Debug logs after alt mime init
emailgtw: Debug logs after part
emailgtw: Debug logs before usehtml
emailgtw: Debug logs after usehtml
emailgtw: Debug logs before sending mail
emailgtw: Debug logs after sending mail

In our emailgtw configuration we do not require a login to send emails, so we have left the credentials blank in the emailgtw GUI.

The test connection works fine with no credentials, but not the actual sending.

Environment

• Release: 20.4
• emailgtw: 2.90

 

Cause

• Defect

Resolution

Upgrade to emailgtw v2.91.

http://support.nimsoft.com/download.aspx?ReleaseId=5188&state=GA