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smsgtw probe does not see modem on UIM 20.4, works on 8.51


Article ID: 255739


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


We are trying use smsgtw on UIM 20.4 on windows 2016 but the probe can't find our modem. The PC can successfully test and dial out from the modem.

The same configuration is working on UIM 8.5.1 with the probe running on Windows 2012r2



Release : UIM 20.4


SMSgtw is not currently supported on Windows 2016/2019/10


As per_ DX UIM Probes Support Matrix (

for SMSgtw the following OS's are currently supported

Updated January 2022
Operating systems in gray support UIM Server
DX Unified Infrastructure Management Server
Windows Solaris
x86_64 Sparc 64 bit x86 x86_64
Probe name Version Type Win 10 2012 2012R2 2016 2019 2022 10 11 10 11 10 11
smsgtw 3,10 Monitoring   X X               X X

zLinux 64 bit

PowerPC 64 Little-endian (ppc64le) x86
SLES 11 RHEL 6 RHEL 7.x RHEL 8 SLES 12.x SLES 15.x RHEL 7.x SuSE 12 RHEL 6.x RHEL 7.x CentOS 6.x CentOS 7.x CentOS 8.x Suse 11 Debian 8 Debian 9



Additional Information

The Dev. team is working on certifying the probe to be able to run on Windows 2016/2019 and 10. 

As of December 2022 there is no ETA on when this will be delivered.