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oi_connecter probe is active but not passing raw alarm from UIM to DX OI

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Article ID: 255728

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have observed multiple time where the OI_Connector is active but the raw alarms don't pass from UIM to the OI.

As a solution, we have to restart the OI_Connector. This issue has been observed multiple times.

Environment

  • Release: 20.4

Resolution

The latest test build is attached to this case for you to download. It enables posting of all raw alarms to OI.

There are two flags that need to be enabled:

1. process_open_uim_alarms = true

2. ingest_raw_alarm_to_oi = true

Both need to be set as true, to process all alarms even without dev_id, cs_id check. This works from this version onwards.

As of 12/7/2022, the latest GA version of oi_connector v1.50 is due out shortly. The fix for this issue has been included.

Attachments

oi_connector (3) (1)_1670421563727.zip get_app