Unable to obtain rest access_key and getting error "404 not found" on REST Web Services after installing RU18

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Issue:

After upgrading to RU 18 when trying to obtain rest_access getting 404 Not Found response.

Steps: 

-> Launch Postman and give the required details and try to retrieve access_key

-> But getting Error 404 as below

Environment

Release : 17.3

Cause

This is because of the cxf-rt-bindings-soap-3.4.5.jar being shipped in to the NX_ROOT\java\lib\CXF folder of 17.3 RU18 to support SOAP CXF Webservices. 

Resolution

Solution is included in 17.3 RU 19.

Workaround for RU18 installations:

1. Stop the CA Service Desk Manager Services.
   
   
2. Navigate to NX_ROOT\java\lib\CXF folder and move the file cxf-rt-bindings-soap-3.4.5.jar into the NX_ROOT\java\lib folder.
   IMPORTANT:  Do not leave a copy of the file cxf-rt-bindings-soap-3.4.5.jar in NX_ROOT\java\lib\CXF
   
   
3. Navigate to NX_ROOT\pdmconf folder and back up the pdm_startup.i file and the pdm_startup.i.tpl files.
   
   
4. Edit the pdm_startup.i file in notepad++.
   
   
5. Look for the entry $NX_ROOT/java/lib/CXF/cxf-rt-bindings-soap-3.4.5.jar and change it to $NX_ROOT/java/lib/cxf-rt-bindings-soap-3.4.5.jar
   
   
6. Edit the pdm_startup.i.tpl file and perform the same change to modify the location of the cxf-rt-bindings-soap-3.4.5.jar
   
   
7. Start the CA Service Desk Manager Services.

Additional Information

https://community.broadcom.com/enterprisesoftware/discussion/rest-web-services-404-not-found#bmf14bf1fb-af12-420a-9240-0184c609d569