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Migrating database between RU16 and RU18


Article ID: 255697


Updated On:


CA Service Management - Service Desk Manager


Are there any database updates (schema, data, or otherwise) for RU17 and RU18?  The reason we ask is that we would prefer to bring the new servers directly up to RU18, then only copy the DB data from our existing server, which is currently at RU16.

Do you foresee us running into issues with this?


Release : 17.3


With a new Service Management environment in the cloud as well as a new MDB server in the cloud, we don't want to risk any database or any file inconsistencies.

The best way to minimize this possibility is to bring the new servers to RU16, then upgrade to RU18. 

Bringing up the servers directly to RU18 is not recommended.