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Cannot see interfaces of the device in Add Items dialog of link Utilization On-Demand report in CA Performance Management (CAPM)

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Article ID: 255691

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Trying to run a link Utilization report for a device. Looking at the device and its interfaces, the link and its graphs for utilization are shown:

However, the following problems are seen when attempting to get data on some of these interfaces:

  1. When attempting to run an on-demand report and trying to select the link, it does not show up. 

  2. Cannot see the interfaces under Inventory -> Interfaces

  3. Cannot see the interface in the Interface Health tab interface list

  4. Cannot see the interfaces under the "Add Items" dialog of the the Link Utilization On-Demand report

Environment

DX NetOps CAPM Release : 21.2

Resolution

Full re-synchronisation of the Data Aggregator under CAPC -> Administration -> Data Sources resolved the problem.

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