Unable to access Identity Manager URLS in vApp performance environment
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Unable to access Identity Manager URLS in vApp performance environment

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Article ID: 255663

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Updated On:

Products

CA Identity Suite

Issue/Introduction

We are having an issue while accessing OVA Identity Manager URLs for MCA CAT environment. The OVA Identity Manager URLs are giving the below error. Can you please look into this issue?

NOTE: I have attached the screenshot for reference and also the log file from the server dc1sdezciam001. The OVA console URLs are also not accessible.

Example URL: https://<server FQDN>/iam/im/identityEnv

Error Message:

Exception during page display:org.apache.jasper.JasperException: java.lang.IllegalArgumentException	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:410)	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:326)	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)	at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:82)	at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:61)	at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchToServlet(ServletInitialHandler.java:198)	at io.undertow.servlet.spec.RequestDispatcherImpl.include(RequestDispatcherImpl.java:279)	at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:940)	at org.apache.jsp.app.ui7.index_jsp._jspx_meth_skin_005fifhomepage_005f0(index_jsp.java:2566)	at org.apache.jsp.app.ui7.index_jsp._jspService(index_jsp.java:1663)	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:366)	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:326)	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)	at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:82)	at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:61)	at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchToPath(ServletInitialHandler.java:192)	at io.undertow.servlet.spec.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:160)	at com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:530)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.page.jsf.FacesFilter.doFilter2(FacesFilter.java:180)	at com.netegrity.webapp.page.jsf.FacesFilter.doFilter(FacesFilter.java:151)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:147)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:240)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:51)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:85)	at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:61)	at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)	at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)	at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:56)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:51)	at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:45)	at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:63)	at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:56)	at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:58)	at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:70)	at io.undertow.security.handlers.SecurityInitialHandler.handleRequest(SecurityInitialHandler.java:76)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:261)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:247)	at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:76)	at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:166)	at io.undertow.server.Connectors.executeRootHandler(Connectors.java:197)	at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:759)	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)	at java.lang.Thread.run(Thread.java:748)Caused by: java.lang.IllegalArgumentException	at com.netegrity.webapp.bean.WorkList.(WorkList.java:87)	at com.netegrity.webapp.bean.WorkList.(WorkList.java:73)	at com.netegrity.webapp.bean.WorkList.getConsoleWorkListFromRequest(WorkList.java:112)	at com.netegrity.taglib.skin.TagUtilLocal.getWorkItems(TagUtilLocal.java:754)	at com.netegrity.taglib.skin.TagUtilLocal.hasWorkItems(TagUtilLocal.java:942)	at com.netegrity.taglib.skin.IfWorkItemsTag.doStartTag(IfWorkItemsTag.java:67)	at org.apache.jsp.app.ui7.home_jsp._jspx_meth_skin_005fifworkitems_005f0(home_jsp.java:743)	at org.apache.jsp.app.ui7.home_jsp._jspService(home_jsp.java:224)	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:366)	... 79 moreCause of exception:java.lang.IllegalArgumentException	at com.netegrity.webapp.bean.WorkList.(WorkList.java:87)	at com.netegrity.webapp.bean.WorkList.(WorkList.java:73)	at com.netegrity.webapp.bean.WorkList.getConsoleWorkListFromRequest(WorkList.java:112)	at com.netegrity.taglib.skin.TagUtilLocal.getWorkItems(TagUtilLocal.java:754)	at com.netegrity.taglib.skin.TagUtilLocal.hasWorkItems(TagUtilLocal.java:942)	at com.netegrity.taglib.skin.IfWorkItemsTag.doStartTag(IfWorkItemsTag.java:67)	at org.apache.jsp.app.ui7.home_jsp._jspx_meth_skin_005fifworkitems_005f0(home_jsp.java:743)	at org.apache.jsp.app.ui7.home_jsp._jspService(home_jsp.java:224)	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:366)	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:326)	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)	at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:82)	at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:61)	at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchToServlet(ServletInitialHandler.java:198)	at io.undertow.servlet.spec.RequestDispatcherImpl.include(RequestDispatcherImpl.java:279)	at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:940)	at org.apache.jsp.app.ui7.index_jsp._jspx_meth_skin_005fifhomepage_005f0(index_jsp.java:2566)	at org.apache.jsp.app.ui7.index_jsp._jspService(index_jsp.java:1663)	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:366)	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:326)	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)	at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:82)	at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:61)	at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchToPath(ServletInitialHandler.java:192)	at io.undertow.servlet.spec.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:160)	at com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:530)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.page.jsf.FacesFilter.doFilter2(FacesFilter.java:180)	at com.netegrity.webapp.page.jsf.FacesFilter.doFilter(FacesFilter.java:151)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:147)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:240)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:51)	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:60)	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:132)	at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:85)	at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:61)	at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)	at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)	at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:56)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:51)	at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:45)	at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:63)	at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:56)	at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:58)	at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:70)	at io.undertow.security.handlers.SecurityInitialHandler.handleRequest(SecurityInitialHandler.java:76)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:261)	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:247)	at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:76)	at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:166)	at io.undertow.server.Connectors.executeRootHandler(Connectors.java:197)	at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:759)	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)	at java.lang.Thread.run(Thread.java:748)

 

Environment

Release : 14.3

Resolution

After services on the vApp were restarted this issue was no longer present

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