Troubleshooting log out issue with ErrorPage.jsp Debug 12.1.Web Viewer

Products

• Output Management Web Viewer

Issue/Introduction

The last day or two there has started to be an issue where a user logs in, tries to view a report, and then is immediately logged out. I myself experienced this, but slightly different. I logged on, navigated to web statistics > audit log, but when the log was loading I was kicked out. I'm not sure what could be the issue. To resolve I've had to stop and restart the Web Viewer.

 

Environment

Release : 12.1

Resolution

When a user is kicked out to the 'An error has occurred...' and there is not information in the
expected logs

1. Go to the path:
   \<apache-tomcat-path>\webapps\CAOMWebViewer12
   
   
2. Look for the file:
   errorPage.jsp
   
   
3. Open it for Edit in WordPad and go to line 47
   
   
4. There you will find:
   boolean debugMode=false;
5. Change the debugMode to true as:
   boolean debugMode=true;
   
   
6. Stop and start Tomcat to pick up the change.
7. The user should put their cursor in the screen and do a <CNTL>A  (for select All text on the page)
8. Followed by <CNTL>V (paste) to an email or text file to send to Broadcom Support.
   
   
9. Recreate the issue and take a screen print of any results.