An error has occurred ErrorPage.jsp Debug OM Web Viewer 12.1
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An error has occurred ErrorPage.jsp Debug OM Web Viewer 12.1
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Article ID: 255649
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Updated On: 09-12-2024
Products
Output Management Web Viewer
Issue/Introduction
The last day or two there has started to be an issue where a user logs in, tries to view a report, and then is immediately logged out. I myself experienced this, but slightly different. I logged on, navigated to web statistics > audit log, but when the log was loading I was kicked out.
Environment
Output Management Web Viewer 12.1
Resolution
When a user is kicked out to the 'An error has occurred...' and there is not information in the expected logs. To troubleshoot:
Go to the path: \<apache-tomcat-path>\webapps\CAOMWebViewer12
Look for the file: errorPage.jsp
Open it for Edit in WordPad and go to line 47
There you will find: boolean debugMode=false;
Change the debugMode to true as: boolean debugMode=true;
Stop and start Tomcat to pick up the change.
Recreate the issue and take a screen print of any results.
The user should put their cursor in the screen and do a <CNTL>A (for select All text on the page)
Followed by <CNTL>V (paste) to an email or text file to send to Broadcom Support.