How do I determine details about my account, status, warranty, entitlement details, as well as active and inactive serial numbers?
Use My Entitlements to view details
When using Serial Numbers, you may need to uncheck 'Active' if the monitoring point is inactive.
Paste the serial number in, and expand the sections:
You can also paste in the the site ID and click on the Entitlement Details:
This gives you access to the you contract details and Licenses. You can review these details with your Account Director or Account Manager.