Security Roles are not available for scoping

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

Set up and imported several roles from Active Directory. When going to Settings -> Security -> Account Management and clicking the Roles tab the new Roles are visible, however, if you go to a newly created target and modify the scoping, these newly created roles are not present. 

Environment

ITMS 8.x

Cause

The Roles lacked the necessary permissions.

Resolution

In the IT Management (ITMS) Console, go to Settings>Security>Security Role Manager. You will see the following:

1. Choose the Role that you want to include in the scoping menu. In this example, the Role is called "Professional Services".
2. Choose "All Items".
3. Browse to the "Resource Management" folder.
4. Check the Read, Read Permissions, and Write boxes under "System Permissions".
5. Click on the "Save Changes" button.

Now the "Professional Services" Role will appear: