Configuration Policy for automatically recording all the Remote Control sessions

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

How do you setup a Configuration Policy for automatically recording all the Remote Control sessions.

Environment

Client Automation - All Versions 

Resolution

Create a New Policy

 

- Create a New Configuration Policy

- Expand DSM\Remote Control\Host\Recording 

- Set following value :

 

Record all sessions = Yes

User account = "Logged on user credentials" or "service account credentials"

Recording Path = <a path where the recording files are stored. It could be a UNC path>

 

 

- Seal the New Configuration Policy. 
- Apply the Policy to the Group of machines, you want Remote Control recorded on.

 

The files are stored in the specified path with format :

 

<host_name>_(<username>)_date_time.urc

 

 

 

Make sure that user has "Change" and "Read" rights on the network share and "read, write & execute" rights on the NTFS directory.