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Topology tab not available under Citrix running on Windows 2019

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Article ID: 255402

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Post upgrading the the Citrix desktop from Windows Server 2016 to Windows Server 2019. 
Within the Windows 2019 desktop, when we open the SOI console, the Toplogy tab is not available any more within the Contents panel of the SOI console. 

 

Environment

Release : 4.2 CUM 4

CA Service Operations Insight

Cause

Known defect fixed on top of CUM4.

Resolution

This is a known issue and can be fixed in couple different ways:

1) By taking the steps below:

Open a command prompt and run the below command

SET JAVA_TOOL_OPTIONS="-Dos.name=Windows 10"

Now run the oneclick.jnlp command on the same command prompt (if oneclick.jnlp is associated with javaws) else run the javaws oneclick.jnlp command on the same command prompt

2) We have also fixed the issue from code side with CUM4 patch. Please contact support for a fix if you are running CUM 4.