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ACF60074 ELEVATE unsuccessful - ticket validation could not be performed

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Article ID: 255391

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Updated On:

Products

Trusted Access Manager for Mainframe

Issue/Introduction

Issue when trying to Elevate to a specific class in ACF2 for Trusted Access Manager using ServiceNow connection.

 

Environment

Release : 1.1

Resolution

Installed Trusted Access Manager (TAMz new maintenance).

Deleted then recreate the OPTIONS in C(TAM), after that was able to elevate with ticket verification.

 

ACF2 example:

 

ACF

Elevate class(ACCOUNT) ticket(INC102883085) user(XACGGW) reason(tst)

ACF60062 User XACGGW elevated to use TAM class ACCOUNT

ACF