Radius log file shows 'invalid LDAP password' and 'Reject user' however user is authenticating successfully and it should show as 'access granted'

Products

• VIP Service

Issue/Introduction

Radius log file shows 'invalid LDAP password'  and 'Reject user' however user is authenticating successfully and it should show as 'access granted'. Log file snippet pasted below-

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DEBUG "2022-11-30 22:47:27.464 GMT+0000" 0.0.0.0 Cisco:1812 0 0 "text=VSAuthOTPFirstFactorLDAPImpl.authenticateExt() -- Returning opResult [code:3 message:reason=3; Incorrect LDAP Password.]" Thread-1249855232 VSAuthOTPFirstFactorImpl.c
ERROR "2022-11-30 22:47:27.464 GMT+0000" 0.0.0.0 Cisco:1812 0 0 "text=Residual Password failed for user [<User-Name>]." Thread-1249855232 VSAuthOTPStandardControllerImpl.cpp
INFO "2022-11-30 22:47:27.464 GMT+0000" 0.0.0.0 Cisco:1812 0 0 "text=Sending Access-Reject for user [<User-Name>] , reason=3; Incorrect LDAP Password." Thread-1249855232 VSAuthOTPStandardControllerImpl.cpp
DEBUG "2022-11-30 22:47:27.464 GMT+0000" 10.xxx.xx.103 Cisco:1812 0 18870 "text=VSValidationEngineProcessRequest() -- Error: Incorrect LDAP Password." Thread-1249855232 VSValidationEngine.c
ERROR "2022-11-30 22:47:27.464 GMT+0000" 10.xxx.xx.103 Cisco:1812 0 0 "text=VSValidationEngineProcessRequest() -- Authentication Failed for user [<User-Name>]. 
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-++-+-+-+-+-+-+-+-+-+-+
!!WARNING!! Detected a possible Shared-secret mismatch. 
Ensure that both the RADIUS server and the RADIUS client share the same Shared-secret.
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-++-+-+-+-+-+-+-+-+-+-+" Thread-1249855232 VSValidationEngine.c
DEBUG "2022-11-30 22:47:27.464 GMT+0000" 10.xxx.xx.103 Cisco:1812 0 0 "text=VSValidationEngineProcessRequest() -- 'authenticate' opResult for user [<User-Name>] with request Id [1_x.x.x.x_17127]: 3" Thread-1249855232 VSValidationEngine.c
DEBUG "2022-11-30 22:47:27.464 GMT+0000" 10.xxx.xx.103 Cisco:1812 0 0 "text=VSValidationEngineProcessRequest() -- Writing reply attributes" Thread-1249855232 VSValidationEngine.c
AUDIT "2022-11-30 22:47:27.464 GMT+0000" 10.xxx.xx.103 Cisco:1812 0 18870 "text=Access DENIED Incorrect LDAP Password. ,reason=3; Incorrect LDAP Password." Thread-1249855232 VSValidationEngine.c

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Environment

Release : Enterprise Gateway - 9.10

OS: Linux

Cause

This has been identified as a Bug in 9.10 release.

Resolution

VIP Engineering team has released VIP Enterprise Gateway 9.10.1 which addresses the issue. Upgrade to VIP Enterprise Gateway 9.10.2 or later.