Service Desk web pages don't load after upgraded to RU18

Products

• CA Service Desk Manager

Issue/Introduction

After upgraded to RU18, Service Desk web pages don't load. For example, there is no menu under "Administration" tab and when try to create a new incident ticket, the affected end user and requestor fields are not editable.

There is no entries in stdlog files. The browser console does display some resource error message.

Environment

Release : 17.3

Resolution

The reason is the resources were not properly configured. This could happen if during the installation you choose to manually perform post installation steps.

Check the resources.created parameter in \site\config.properties file. If its value is 0, it means resources are not properly configured, though you did perform the post installation steps.

Run pdm_configure and make sure configuration runs no issue.

Then run "pdm_webcache -b" and inform end users to clear their browser cache and try again.