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WCC Dashboard Tab not properly updating

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Article ID: 255320

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

After Oracle Database server OS patching, Production WCC Dashboard not updating properly.   Jobs widget is inconsistent too.

Stored Workspace State Error

Environment

Release :

Cause

Customer's Oracle database went into Read Only mode and did not open back to normal.  Below errors showed up in WCC logs

 

INFO   | jvm 1    | 2022/11/28 11:39:09 |   539619 |  ... 21 more
INFO   | jvm 1    | 2022/11/28 11:39:09 |   539619 | Caused by: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.3.1.v20111018-r10243): org.eclipse.persistence.exceptions.DatabaseException
INFO   | jvm 1    | 2022/11/28 11:39:09 |   539619 | Internal Exception: java.sql.BatchUpdateException: ORA-16000: database or pluggable database open for read-only access
INFO   | jvm 1    | 2022/11/28 11:39:09 |   539619 | 
INFO   | jvm 1    | 2022/11/28 11:39:09 |   539619 | Error Code: 16000
INFO   | jvm 1    | 2022/11/28 11:39:09 |   539619 |  at org.eclipse.persistence.exceptions.DatabaseException.sqlException(DatabaseException.java:324)

 

Resolution

Work with DBA to get the database opened back for normal usage and restart WCC