SLA impact for not getting correct down alert in the clear history

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Down alerts are not received when cleared from the console in the cleared alarm history tab.  They are also not getting showing up in the database end.

 

Environment

Release : 4.2

Resolution

Follow the below steps:-

• Restart the SOI services as per the recommendations
  Reference KB article Procedure to start SOI Manager & Connector Services
  • After the stopping the SOI Services. Please cleanup the below folders:
    1. CA\SOI\tomcat\temp
    2. CA\SOI\apache-activemq\data\
    3. CA\SOI\tomcat\log
    4. CA\SOI\tomcat\work\catalina\localhost
    5. CA\SOI\SamUI\work\catalina\localhost
    6. CA\SOI\SamUI\temp
• Close the browser and SOI console.
• Re-login the SOI UI server and relaunch the console.