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Unable to install the BCAAA agent on the Windows Server.

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Article ID: 255283

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Updated On:

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Issue/Introduction

Unable to proceed further with the BCAAA agent installation.

Getting the error - "Auth Connector installation requires the current user be a member of the domain.".

Cause

The Windows Server where the BCAAA agent was installed on was having issue communicating the Domain Controller server.

Resolution

First of all, we would need to make sure that we are downloading the correct BCAAA 6.1.52 image or other image version.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=uGktco/6gXAEYxLOnl+gog==

 

Then to further narrow down the issue whether its an issue with the BCAAA installation itself or the Windows Server, please proceed with the installation by selecting the option to use the "Local system account" first as shown below.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=dFXN/Ngh2u1gw2a9hoE41A==

 

Then go the Windows Server Services, edit the properties of the "BCAAA" service > Log On tab and select "This account" option. Click on the "Browse" button in order to select the user and this is also to make sure that the Windows Server able to "see" the domain user from the Domain Controller server.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=IYXwKwp0dXhy4i9lqnPeyg==

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=4ExfGOiTBxJxqXk0nxmUYw==

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