search cancel

Missing data in Roadmap - some attributes do not Sync

book

Article ID: 255268

calendar_today

Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Some of the attributes we added to Roadmaps are not syncing on the Roadmap items. They are blank although we checked to Match Custom Attributes

Environment

Release : Any

Cause

Resolution

  1. Open the Roadmap Item attribute and the Investment attribute side by side to compare
  2. If not matching, update the Roadmap Item and set the API Alias ID to match exactly the source Investment attribute API Alias ID
  3. Resync and this should work

Attachments