SAP PI jobs end with 'Login Failed' when alternative login is used in the connection object

Products

• CA Automic One Automation

Issue/Introduction

When using alternate login for SAP PI in the connection object, the job finishes with ENDED_OK, however in the report it fails with 'Logon failed', even though login information is correct.

 

Environment

Component: Automic Workload Automation - Automation Engine; Agent SAP

Release : 21.0.X

Cause

Misconfiguration

Resolution

Unlike SAP ECC or GTS, SAP PI does not use clients for calls. 

To resolve the issue, follow the instructions below:

1. Verify that the login object that is utilized as Alternative Login in the Connection object, does not have a client specified as a USERNAME.

F.e.:

The login object should contain only 'MARIA' as username, not '100,MARIA'.

2. Restart of the agent is required after the changes.