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Loganalyticis - logstash errors - unable to access url

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Article ID: 255264

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Updated On:

Products

DX OI SaaS

Issue/Introduction

I have log analytics installed and configured now for 6 months. Yesterday logs stopped being processed into DX.

 

The logstash log on my on-prem log gateway has the following errors:

>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:35,695][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 54 seconds
[2022-11-30T12:13:36,334][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:36,334][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 35 seconds
[2022-11-30T12:13:37,911][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:37,911][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 36 seconds
[2022-11-30T12:13:38,400][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:38,400][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 56 seconds
[2022-11-30T12:13:39,059][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:39,059][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 33 seconds
[2022-11-30T12:13:39,832][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:39,832][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 53 seconds
[2022-11-30T12:13:41,693][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:41,693][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 55 seconds
[2022-11-30T12:13:42,339][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:42,339][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 33 seconds
[2022-11-30T12:13:44,456][ERROR][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] [HTTP Output Failure] Could not fetch URL {:url=>"https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog", :method=>:post, :message=>"", :class=>"Manticore::ClientProtocolException", :will_retry=>true}
[2022-11-30T12:13:44,456][INFO ][logstash.outputs.http    ][main][18dd91bf9ad2793e610d320a47f25f39064cacab419597359f5120e7eecf51b8] Retrying http request, will sleep for 51 seconds


 

 

Please advise

Environment

Release : SAAS

Resolution

When we try to use curl
curl "https://logs-ent1.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog"

Getting this message
<h1> The service is currently unavailable </h1>

<h2>The CA SaaS application you are trying to reach is currently unavailable.

      This may be due to planned activity or a potential service incident.

      If you were not previously notified of scheduled maintenance activity for your

      SaaS environment, please contact <a href="https://www.ca.com/us/support/customer-assistance.aspx">

          <strong>CA Support</strong></a>.</h2>

 

The Endpoint was removed on Nov. 28 and the new endpoint is

https://logs.dxi-na1.saas.broadcom.com/mdo/v2/aoanalytics/ingestion/syslog