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Spectrum One Click console screen shows empty

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Article ID: 255261

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Updated On:

Products

CA Spectrum

Issue/Introduction

We have a Spectrum OneClick where the Adminstration page is missing and the console (both the thick client and the webapp) are completely blank.

Environment

Release : Spectrum 10.4.x, 21.2.x, 22.2.x

Cause

  • Spectrum Tomcat Cache is corrupted.

Resolution

1. Stop Tomcat.
 
2. Remove the SPECROOT/Tomcat/work folder.
 
3. Start Tomcat.

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