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How long do messages stay in the Delivery queue?

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Article ID: 255252

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Updated On:

Products

Messaging Gateway

Issue/Introduction

You need to know how long a message will remain in the Delivery queue when there are issues preventing the delivery.

Environment

Release : 10.8.0

Resolution

By default, Messages will remain in the Delivery queue for five (5) days. This is configured in the SMTP Advanced Settings page which can be accessed following these steps:

  1. Click Administration at the top
  2. Click Configuration in the left pane under Hosts
  3. Edit a Scanner
  4. Click on the SMTP tab
  5. Click on the Advanced Settings button at the bottom
  6. Click on the Delivery tab

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=zp1gP42S4d5X2AgIB6k3zw==

Other related settings are the retry intervals, the bounce report time-out, and how long a message remains in the Delivery queue before a notification is sent. Information on these settings is available here:

SMTP Advanced Settings - Delivery