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Server is collecting QoS though it is under MM which impacts SLA reports

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Article ID: 255227

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Server is collecting QoS data though it is under maintenance mode which is impacting availability or SLA.

 

Environment

Release : 20.3

Cause

working as designed

Resolution

It is expected to collect the QOS data even when the server is in maintenance. To exclude the samples collected during the maintenance window from the compliance calculation of SLA reports, ensure that the 'use_maintenance_mode' flag is set to true in the setup section of the sla_engine probe deployed on the primary hub robot. This configuration should ignore the QOS samples collected when the server(s) in maintenance.

https://rally1.rallydev.com/slm/attachment/672261335705/image.png