Click-time URL False Postive

Products

• Email Security.cloud

Issue/Introduction

URL rewritten by Clicktime is incorrectly blocked as Spam

Environment

Email Security.cloud

Cause

Any URL that is rewritten by Click-time URL Protection is checked on a real time manner once clicked. This is to ensure that the URL destination is not hosting malware, phishing, or spam threats. 

Resolution

If the URL is incorrectly categorized and blocked by Click Time URL Protection, please raise a Support case and provide a sample for further investigation. 

Additional Information

If you would like to see details regarding Clicktime-URL events, you can conduct the following report: Report > Report Request > Email Detailed Report (CSV) > Click-time URL Protection