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Package Servers Attempting to Download to a Drive that does not exist

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Article ID: 255176

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Updated On:

Products

Client Management Suite

Issue/Introduction

Multiple Package server fail to download the Packages as they are attempting to save to a drive that does not exist on the server. In this case they were all trying to download to the F: drive.

Environment

Release : 8.x

Cause

Unknown, but most likely an F: drive existed at some point. Based on that we can say pretty sure that the issue is caused by the "drive rotation" feature.

Resolution

In this case, the agent installation drive has enough disk space for all expected packages in the Package Delivery folder of the Altiris Agent.

  • Switch off the "drive rotation" feature by unchecking "Allow usage of all the fixed drives when the primary file storage location runs out of disk space". This will avoid such situation to appear on other machines.
    • Settings > All Settings > Notification Server > Site Server Settings > Package Service > Package Service Settings > Site Servers > Each Server with Package Service installed > Web Configuration Section.
    • Note: Verify that any configured Package Servers are not overriding this global policy in Settings > Notification Server > Site Server Settings
  • Remove snapshot.xml and snapdata.xml files on already affected Package Servers and Refresh packages. Default location on Package Servers is C:\Program Files\Altiris\Altiris Agent\Package Delivery.
  • The packages then will re-download all snapshots from NS and should download faulty packages to default location.