SCRTTOOL171: ERROR IN PARMS: CUSTOMER_NUMBER VALUE IS INVALID

Products

• COMMON SERVICES FOR Z/OS

Issue/Introduction

If your SCRT program detects an incorrect site id, that implies it knows the correct site id.  If that's the case, why do we have to specify the site id?

How do I get your SCRT process to run?

 

JVMJZBL1001N JZOS batch Launcher Version: 2.4.8 2019-05-03                                                                             
JVMJZBL1002N (C) Copyright IBM Corp. 2005, 2016                                                                                        
java version "1.8.0_241"                                                                                                               
Java(TM) SE Runtime Environment (build 8.0.6.7 - pmz6480sr6fp7-20200312_01(SR6 FP7))                                                   
IBM J9 VM (build 2.9, JRE 1.8.0 z/OS s390x-64-Bit Compressed References 20200219_440062 (JIT enabled, AOT enabled)                     
OpenJ9   - 3088245                                                                                                                     
OMR      - eb95a4d                                                                                                                     
IBM      - 83517b6)                                                                                                                    
JVMJZBL1015N MVS commands are DISABLED                                                                                                 
JVMJZBL1023N Invoking com.ibm.scrt.SCRTe.main()...                                                                                     
JVMJZBL1043N The Java virtual machine completed with System.exit(16)                                                                   
******* SCRT VERSION 29.1.0 ******                                                                                                     
SCRTTOOL171: ERROR IN PARMS: CUSTOMER_NUMBER VALUE IS INVALID                                                                          
SCRTTOOL046: 09663181                                                                                                                  
SCRTTOOL003: PROCESSING COMPLETE                                                                                                       

Environment

Release : 15.0

Resolution

• The SCRT message (SCRTTOOL171) indicating an invalid customer number is not something that would be generated if running an ISV SCRT report.
• The standard IBM SCRT reporting program is likely not validating a specific customer number, but rather validating the general format of a customer number.
  • Review information about Customer Number in the IBM documentation - SCRT: Using the Sub-Capacity Reporting Tool 

• If running an SCRT report for an ISV vendor, be sure to run ISV SCRT report JCL that is provided by the Vendor.
• Sample JCL for Broadcom ISV SCRT reports is provided by Common Components and Services for z/OS (aka Common Services for z/OS) in the CAW0JCL library, member CAISCRT.
• Review the documented information - Generate ISV SCRT Reports for Broadcom Products