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Endpoint Security client shows an At Risk status in the console for a disabled or malfunctioning Download Insight component

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Article ID: 255065

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Updated On:

Products

Advanced Endpoint Defense (with SEP) Complete Endpoint Defense (with SEP) Endpoint Security

Issue/Introduction

One or more Endpoint Security clients report an At Risk status in the Cyber Defense Management console.

The Status Reason indicates that Download Insight is either disabled or malfunctioning.

The Antimalware policy is unlocked.

Cause

When the policy is unlocked this can contribute to the At Risk status.

Resolution

To resolve this, ensure that the Antimalware policy assigned to the device group is locked. Once the client receives this updated policy this will clear up the At Risk status.