SYMANTEC IDENTITY MANAGER Exception while resetting the IDM admin user using the Password Tool

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

PasswordTool was working fine until the IDM was upgraded from version 14.3 GA to 14.4 CP1. Now when trying to use the tool for resetting the admin user password, it is throwing the below exception error

 

C:\Program Files (x86)\CA\Identity Manager\IAM Suite\Identity Manager\tools\PasswordTool>pwdtools.bat -JSAFE -p XXXXXXXXXXXXXXXXXXXX
Error: A JNI error has occurred, please check your installation and try again
Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/logging/log4j/core/appender/ConsoleAppender$Target
        at java.lang.Class.getDeclaredMethods0(Native Method)
        at java.lang.Class.privateGetDeclaredMethods(Class.java:2701)
        at java.lang.Class.privateGetMethodRecursive(Class.java:3048)
        at java.lang.Class.getMethod0(Class.java:3018)
        at java.lang.Class.getMethod(Class.java:1784)
        at sun.launcher.LauncherHelper.validateMainClass(LauncherHelper.java:650)
        at sun.launcher.LauncherHelper.checkAndLoadMain(LauncherHelper.java:632)
Caused by: java.lang.ClassNotFoundException: org.apache.logging.log4j.core.appender.ConsoleAppender$Target
        at java.net.URLClassLoader.findClass(URLClassLoader.java:387)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:418)
        at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:355)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:351)
        ... 7 more
Press any key to continue . . .
C:\Program Files (x86)\CA\Identity Manager\IAM Suite\Identity Manager\tools\PasswordTool>pwdtools -JSAFE -p XXXXXXXXXXXXXXXXXXXX
Error: A JNI error has occurred, please check your installation and try again
Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/logging/log4j/core/appender/ConsoleAppender$Target
        at java.lang.Class.getDeclaredMethods0(Native Method)
        at java.lang.Class.privateGetDeclaredMethods(Class.java:2701)
        at java.lang.Class.privateGetMethodRecursive(Class.java:3048)
        at java.lang.Class.getMethod0(Class.java:3018)
        at java.lang.Class.getMethod(Class.java:1784)
        at sun.launcher.LauncherHelper.validateMainClass(LauncherHelper.java:650)
        at sun.launcher.LauncherHelper.checkAndLoadMain(LauncherHelper.java:632)
Caused by: java.lang.ClassNotFoundException: org.apache.logging.log4j.core.appender.ConsoleAppender$Target
        at java.net.URLClassLoader.findClass(URLClassLoader.java:387)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:418)
        at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:355)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:351)
        ... 7 more
Press any key to continue . . .

 

 

Environment

Release: 14.4 CP1

Cause

The below files were missing in the PasswordTool folder

log4j-api-2.12.0

log4j-core-2.12.0

Resolution

Download the IDM 14.4 package and run the installer, select  the Tools installation option, which will place all Tools, including pwdtools in the correct location. Now we should able to execute the PasswordTool for resetting the password.