Error: Organization Key Must Contain Private Key

Products

• Encryption Management Server
• Desktop Email Encryption
• Drive Encryption

Issue/Introduction

After uploading Organization Key into SEMS, you get an Error: Organization Key Must Contain Private Key

Cause

When Organization Key was exported, only the Public Key was exported.

Resolution

During the process of exporting the Organization key, you should export the KeyPair, which will contain the Public and Private keys.

Note: The recommendation is to add a passphrase to the Organization KeyPair. 

HOW TO: Backup the Organization Key on Symantec Encryption Management Server